Power Emergency Plan

A new campaign is urging people across Fife to remember who to call during power emergencies.

15% of people surveyed in Fife can't remember their own phone number. 

SP Energy Networks, which owns and manages the network of cables and power lines for Fife, has launched a 'Memory Energiser' campaign to help customers remember its new hotline for power emergencies. This follows new YouGov research which shows just over a third of people surveyed in Fife (34%) can only remember three or less phone numbers, and 15% can't remember their own phone number.
 
SP Energy Networks has launched a new hotline number, including a new number for mobile phones, in response to the number of customers who now use mobile phones to report a power loss or emergency. As the distributor of power across Fife, SP Energy Networks restores electricity supplies as quickly as possible should a fault occur. While loss of power is a rare occurrence, SP Energy Networks is urging people across Fife to remember its new hotline numbers; 0330 1010 222 for mobiles and 0800 092 9290 for landlines.
 
Research on memory commissioned by SP Energy Networks also found that of those surveyed in Fife:
· Over a third (35%) of people don’t know their child’s phone number
· 34% of people always tend to forget people’s names
· Almost a third (29%) of people always forget birthdays
· Over 1 in 50 (3%) people can’t remember the telephone number for emergency services such as the police and fire brigade
 
As part of the 'Memory Energiser' campaign, SP Energy Networks is running a competition to find the most memorable radio jingle. People across Fife can submit their own jingles or karaoke-style singalongs by visiting powerjingle.co.uk.
 
Research showed:
· Over half (51%) of people in Fife are more likely to remember a radio jingle that’s funny
· 35% of people surveyed find irritating jingles easier to remember
· Almost half (46%) say music makes a jingle more memorable
 
Vicky Kelsall, Customer Service Director, SP Energy Networks, said: "As we approach the winter, it's important that people in Fife know who to call in the event of a power-related emergency, which could include anything from a loss of supply, to reporting metal theft or substation vandalism.
 
"The hotline gives people support around the clock, 24-hours a day seven days per week. If a customer calls us with an emergency we can fix the problem quicker and our expert staff can give you guidance on what to do until the fault is sorted. As well as the new landline and mobile hotlines, our team also respond to tweets via @SPEnergyNetwork."
 
As the result of winter storms hitting the country earlier this year, the SP Energy Networks advice team helped almost 250,000 customers to receive support via the hotline.