Complaints against the police were not resolved within a 40-day target because of a lack of basic checks.
A report by the independent watchdog found that around half of grievances with Scotland's eight forces failed the standard.
The target was missed because officers didn't understand the 40-day limit, and a lack of regular checks on complaints.
But, the paper says most of the issues have been resolved by new guidelines issued through the single force.
Man, 44, seriously injured in hospital after crash between Comrie and Rosyth
A 44-year-old man's seriously injured in hospital after a crash between Crombie and Rosyth yesterday (Wednesday).
John Swinney announces SNP leadership bid
John Swinney's launched his bid to become the new leader of the SNP and First Minister of Scotland.
Closures on A92 from TONIGHT for roadworks
There's going to be closures on the A92 from tonight (Sunday).
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